ITIL 4 Direct, Plan and Improve (DPI Classroom)
Event Details
Price per Attendee - $2,095.00Start Time - 8:30 amEnd Time - 12:30 pm

The purpose of this course is to provide the candidate with the practical skills necessary to create a ‘learning and improving’ IT organization with a strong and effective strategic direction, and a practical and strategic method for planning and delivering continual improvement with the necessary agility.

The ITIL 4 Direct, Plan and Improve qualification is one of the pre-requisites for the designation of ITIL 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful IT-enabled services, teams and workflows. It is also a pre-requisite for the designation of ITIL 4 Strategic Leader, which assesses the candidate’s ability to build and implement an effective IT and digital strategy that can tackle digital disruption and drive success. At the completion of this course you will:

  • Understand the key concepts of Direct, Plan & Improve
  • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
  • Understand the role of Governance, Risk and Compliance (GRC) and know how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of continual improvement for all types of improvements
  • Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement
  • Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
  • Understand and know how to direct, plan and improve value streams and practices
This course will be delivered in English and Spanish simultaneously.
Guest Speaker
Ana Cecilia Delgado – Instructor
Scheduled Date
Starts on – November 8, 2022
Ends on – November 11, 2022
Deadline to Register
November 2, 2022
Type of Event
Virtual Classroom
Venue
Zoom Platform
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